Frequently Asked Questions

Unfortunately, this is very common for many pet owners. We are so sorry you are experiencing this.

All of these events are natural and common. Wrapping your pet in a towel and plastic bag can help protect against any leakage. If you have any questions please don't hesitate to ask.

It is best to call as soon as possible. After pets pass they produce gases that can rupture their body. If unable to call right away we recommend wrapping the pet in a towel and plastic and placing it in freezer.

Many veterinarian offices will bill you for an office visit just for coming in. We recommend you call them first to inquire about their policies. The majority of vets use an outside cremation provider, like Precious Pets Cremation Services. We can be reached 24/7 at (817) 862-7000.

You are not. Inform your vet to hold your pet until pickup for transfer to your cremation provider.

Precious Pets Cremations appreciates your concerns and ensures the integrity of your pet's ashes. As pet owners ourselves we know the importance of a proper, respectful cremation, and it's role in a healthy healing process after the loss of a beloved pet.

Our regular office hours are Monday thru Friday 9am - 5pm, with drop-offs and pick-ups outside of office hours by appointment 24/7. You can call anytime for information or to arrange your pet's cremation. You can also make all arrangements online.

Absolutely. Our office hours are Monday thru Friday 9am - 5pm. Please call so we know approximately when you will arrive. Drop-offs and pick-ups outside of office hours by appointment 24/7.

It takes us only 4 days or less! Much faster than industry standards.