Privacy Policy

Last updated: May 12, 2026

This Privacy Policy explains how Precious Pets Cremation Services collects, uses, and protects information from people who visit pet-cremations.com or use our services. We wrote it in plain language. If anything is unclear, you can email us at info@pet-cremations.com or call (817) 862-7000.

Who We Are

Precious Pets Cremation Services is a family-owned pet cremation business located at 1111 Haltom Road, Suite B, Fort Worth, TX 76117. We serve pet families across Tarrant County and surrounding areas. We are the “data controller” for any personal information you give us through this website, in person, or over the phone.

What This Policy Covers

This policy applies to:

Visits to pet-cremations.com and any subdomain we operate.
Information you send us through online forms, email, or phone.
Information collected automatically when you browse our website.
Information you give us when arranging a cremation or at-home euthanasia.

This policy does not cover other websites we link to. Those have their own policies. If you click through to a partner site such as Beloved Bond or our urn store at pet-cremations.memorialstores.com, please read their policies.

Information We Collect

Information You Give Us

Contact details: name, email, phone number, mailing address.
Pet details: your pet’s name, weight, breed, and date of passing.
Service details: the cremation or euthanasia option you choose and any keepsake or urn selections.
Payment details: when you pay us, our payment processor handles your card information. We do not store full card numbers on our servers.
Messages: anything you write in a contact form, email, or text to us.

Information Collected Automatically

When you visit our website, we collect:

Device and browser data: browser type, screen size, operating system, and language.
Visit data: pages you view, time on each page, the page that referred you, and your approximate location based on IP address.
Cookies: small files stored in your browser. See the Cookies section below.

Information from Other Sources

If you fill out a form through a third-party service we use (for example a chat widget or appointment scheduler), that service shares your input with us. If you find us through Google, Facebook, or another platform, that platform may share standard referral data.

How We Use Your Information

We use what we collect to:

Arrange and deliver the cremation or euthanasia services you ask for.
Respond to your questions and follow up on inquiries.
Process payments and send receipts.
Send service updates (for example when your pet’s ashes are ready for pickup).
Improve our website and figure out which pages help people most.
Comply with our legal and tax obligations.
Send occasional updates about new services if you opted in. You can unsubscribe at any time.

We do not sell your personal information to anyone. We do not share it with advertisers for ad targeting.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to function and to help us understand how visitors use the site. Here is what we use:

Strictly Necessary Cookies

These keep the website running. They store things like your session and any preferences you set. The site does not work without these.

Analytics

Google Analytics 4 (GA4): measures aggregated, anonymized traffic patterns. Examples: how many people viewed the FAQ page last week, what city visitors come from, which pages they leave from.
Google Tag Manager: loads and manages other tags such as GA4. It does not collect data by itself.

Both are operated by Google LLC. Their privacy practices are available at https://policies.google.com/privacy. Google may use the data they receive in line with their own policy.

You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

How to Control Cookies

You can clear or block cookies in your browser settings. Doing so may break some site features. Most browsers also offer a “Do Not Track” setting. We honor that signal where required by law.

Sharing Your Information

We share your information only with:

Service providers who help us run our business. This includes our website host, email service, payment processor, and (for at-home euthanasia bookings) Beloved Bond. We share only what each provider needs to do their job.
Legal authorities when required by law, court order, or to protect our rights or someone’s safety.
A buyer or partner if we sell or merge our business. We will tell you before your information moves.

When we share information with a service provider, we require them to use it only for the service we hired them for and to protect it with reasonable security.

How Long We Keep Your Information

We keep records as long as needed to deliver the service, comply with tax and legal rules, and resolve any disputes. Typical retention:

Cremation arrangement records: 7 years.
Website analytics: aggregated and held for 14 months in Google Analytics.
Email inquiries: 2 years unless you ask us to delete sooner.

When the retention period ends, we either delete the information or fully anonymize it.

Your Privacy Rights

Depending on where you live, you have some or all of these rights:

Access. Ask what we know about you.
Correct. Fix anything that is wrong.
Delete. Ask us to remove your information. We may keep limited records if law requires.
Port. Get a copy of your information in a portable format.
Opt out of marketing emails. Click unsubscribe in any email, or email us.

To exercise any of these rights, email info@pet-cremations.com or call (817) 862-7000. We will respond within 45 days. We may need to verify your identity first to protect your information.

Texas Residents

Under the Texas Data Privacy and Security Act, you have the rights listed above. You also have the right to appeal if we deny your request. To appeal, reply to our denial with the word “appeal” and we will reconsider within 60 days. If we still deny, you can complain to the Texas Attorney General at https://oag.texas.gov.

California Residents

Under the California Consumer Privacy Act, you have rights similar to those above. We do not sell or share your personal information for cross-context behavioral advertising. You have the right not to be discriminated against for exercising your privacy rights.

European Residents

If you are in the European Economic Area or the United Kingdom, our legal bases for processing your information are: your consent, performance of a contract you asked us to fulfill, our legitimate interests in running a small business, and compliance with our legal obligations. You can also lodge a complaint with your local data protection authority.

How We Protect Your Information

We use industry-standard safeguards:

TLS encryption on all web forms and pages.
Limited employee access on a need-to-know basis.
Regular software updates and security patches.
A reputable, monitored web host.

No website is 100 percent secure. If we ever discover a breach affecting your information, we will notify you and the relevant authorities as required by law.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

Links to Other Websites

Our site links to partner sites, vendor sites, and informational resources. We are not responsible for their content or privacy practices. Read their policies before sharing information with them.

Changes to This Policy

We update this policy when our practices change or when the law requires. When we make a meaningful change, we will post the new policy and update the “Last updated” date at the top. If a change affects you significantly, we will tell you by email if you have an account or by a banner on the site.

Contact Us

Questions, complaints, or requests about this policy or your information:

Precious Pets Cremation Services
1111 Haltom Road, Suite B
Fort Worth, TX 76117
Phone: (817) 862-7000
Email: info@pet-cremations.com